Overview
What is PowerDMS by NEOGOV?
PowerDMS by NEOGOV is a software platform designed to recruit, train, equip, and protect employees across their careers, used for policy management, community engagement, and staff scheduling.
Cannot Say Enough About PowerDMS by NEOGOV!
Looking for a solution to manage your forms, documents, and training? Here it is - PowerDMS
A versatile document management system
PowerDMS processes
Wake County Review of PowerDMS
A Great Document Management System!
Awesome easy to use software
Saving Trees One Policy at a Time
Great product, but it can always improve!
Power DMS is an excellent tool to house all language and training for a police department.
PowerDMS, great for everything!
PowerDMS for the win!
Happy PowerDMS User
Finally utilizing PowerDMS in our organization and we love it
PowerDMS Product Review
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What is PowerDMS by NEOGOV?
PowerDMS by NEOGOV is a software platform designed to recruit, train, equip, and protect employees across their careers, used for policy management, community engagement, and staff scheduling.
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Product Details
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- Competitors
- Tech Details
- FAQs
What is PowerDMS by NEOGOV?
The PowerDMS platform includes the following solutions:
- PowerPolicy - A cloud-based repository to manage policies and procedures across their entire lifecycle used to develop, review, approve, distribute, and track every policy with confidence, knowing that only one published version exists.
- PowerStandards - Accreditation software that streamlines the management of policies and compliance documentation. PowerDMS works with 60+ accrediting bodies to publish their standards manuals on PowerStandards.
- PowerEngage (formerly CueHit) - A citizen engagement software and feedback solution for law enforcement, emergency communications, fire, and EMS. Keeps citizens informed and measures satisfaction to boost morale with an automated solution.
- PowerTime (formerly PlanIt Schedule) - a personnel scheduling software for law enforcement, emergency communications, fire, and EMS. It keeps responders informed, reduces time spent scheduling, and helps users maintain proper staffing levels.
- PowerFTO (formerly Agency360) - Manages, tracks, and measures on-the-job training for law enforcement, emergency communications, EMS, and corrections, to ensure employees have everything they need to be successful in any new role throughout an agency.
- PowerLine - Includes a nationwide network of peer volunteers so responders can connect with someone who shares challenges. It can be used to support a team’s wellbeing and enhance a department’s wellness program with an anonymous mobile app designed specifically for first responders.
PowerDMS by NEOGOV Features
- Supported: Policy Management
- Supported: Training Management
- Supported: Accreditation Management
- Supported: Approval Process Control
- Supported: Audit Trails
- Supported: Policy Library
- Supported: Policy Training
- Supported: Content search and retrieval
- Supported: Workflow Management
- Supported: Attestation
- Supported: Policy Creation
- Supported: Policy Metadata Management
- Supported: Reporting/Analytics
- Supported: Version Control
- Supported: Document Control
- Supported: Content publish & creation
- Supported: Automated workflows
- Supported: Mobile support
PowerDMS by NEOGOV Video
PowerDMS by NEOGOV Competitors
- SAI360
- Navex Global
- Lexipol
PowerDMS by NEOGOV Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
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Reviews and Ratings
(155)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
PowerDMS is a versatile platform that has proven to be invaluable for various organizations in managing policies, procedures, training, and accreditation activities. Users, including police departments, healthcare facilities, retail stores, and emergency services agencies, have praised the software for its efficiency and convenience. One of the key use cases of PowerDMS is improving internal communication and simplifying workflows. With the ability to review policies and procedures electronically, make edits, send them for approval, and distribute them to staff by assigning documents, PowerDMS streamlines the process of policy management.
Another important use case of PowerDMS is ensuring compliance with accreditation requirements. The software helps organizations track document signatures, attendance records, and test scores for trainings, making it easier to demonstrate compliance with accreditation bodies. It also simplifies the accreditation process by highlighting sections of policies that meet criteria and providing real-time updates of documents to ensure accurate compliance assessment. Additionally, PowerDMS serves as a centralized database for all agency-related documents, training materials, surveys, and accreditation processes. This allows for efficient tracking of approval activities and user signatures.
PowerDMS is also highly regarded for its document management capabilities. Users appreciate how the software enables easy creation, editing, and sharing of policies and procedures manuals. It provides a searchable database of policies and resources, making it simple to locate necessary information. Moreover, PowerDMS acts as a one-stop shop for storing policies, procedures, training videos, annual tests, newsletters, certifications, and other forms of communication. By centralizing these documents and eliminating the need for multiple sites or physical copies, PowerDMS reduces the risk of errors and saves time.
Besides its effectiveness in policy management and accreditation support, PowerDMS plays a crucial role in training employees. The software facilitates remote web-based training and tracks training requests, courses, certificates to ensure employees receive necessary training on policies and critical aspects of their positions. It also aids in staff onboarding and career development by managing training, credentials, and personnel files. PowerDMS provides accountability by tracking employee signatures, ensuring all necessary documents, training materials, and communications are received and signed for.
Overall, PowerDMS has proven to be a valuable tool for organizations across various industries. From improving internal communication and simplifying workflows to enhancing compliance with accreditation requirements and centralizing document management, the software offers a wide range of use cases that help streamline operations and boost efficiency.
Comprehensive Solution: Users appreciate the comprehensive solution provided by PowerDMS for managing policies and procedures. Many reviewers have stated that it eliminates the need for uploading policies twice in different systems, streamlining document management processes.
Time Limit Feature: The time limit feature in PowerDMS is highly valued by users. Several reviewers have mentioned that it ensures employees read important policies and procedures before signing them, providing reassurance that documents are not being signed without proper review.
Customer Support: Users praise the customer support provided by PowerDMS. Many reviewers have highlighted the availability of consultants through one-on-one webinars, email, and web-chat options. They also appreciate the quick response time and helpfulness of the support team, describing them as friendly, patient, and going above and beyond to resolve issues.
Confusing User Interface: Many users have expressed frustration with PowerDMS's user interface, finding it confusing and difficult to navigate. Some reviewers without an administrative background have stated that the workflow process is not intuitive and requires more explanation.
Clunky Highlighting Process: Several users have mentioned that the highlighting process in the Standards module of PowerDMS is clunky and needs improvement. This has caused difficulties for users when trying to highlight specific sections of documents.
Confusing Permissions Process: The permissions process for standards viewing and proof uploading in PowerDMS can be confusing for users. Some reviewers have found it difficult to understand how to set permissions correctly, leading to confusion and potential access issues.
Users commonly recommend the following:
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Taking advantage of the online tutorials, support, and webinars: Users suggest making use of the various resources available to enhance their understanding and proficiency in using PowerDMS. They recommend accessing online tutorials, seeking support when needed, and participating in webinars to fully utilize the features of the software.
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Keeping protected information off of PowerDMS: To ensure security and privacy, users advise being cautious about what information is stored on PowerDMS. They suggest considering ways to keep sensitive or protected data off the platform to minimize potential risks.
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Becoming an active participant in the PowerDMS Success Community: Users highly recommend engaging with the PowerDMS Success Community, a platform that provides additional support and guidance to users. They advise actively participating in discussions, sharing experiences, and learning from others within the community. Additionally, users suggest watching all available support videos to gain further insights into PowerDMS functionality.
Overall, reviewers commend PowerDMS for its flexibility and ease-of-use in organizing documents and providing training. The software's superior support after the sale is highlighted as a distinguishing feature compared to other products. Users highly recommend PowerDMS for managing policies, accreditation, and training needs, emphasizing its ability to track policies and employee actions with accountability. It is particularly recommended for organizations still relying on manual systems for organizing accreditation files. PowerDMS is praised for solving paperwork-related challenges and enabling easy distribution of information to employees. Lastly, users appreciate that PowerDMS continuously improves based on customer feedback and highlight its accessibility from anywhere as a valuable benefit.
Attribute Ratings
- 8.9Likelihood to Renew14 ratings
- 8.2Availability1 rating
- 8.5Performance8 ratings
- 7.1Usability24 ratings
- 8.9Support Rating32 ratings
- 9.1Online Training1 rating
- 9.1In-Person Training1 rating
- 9.1Implementation Rating8 ratings
- 4.5Configurability1 rating
- 7.3Product Scalability1 rating
- 8.5Ease of integration8 ratings
- 8.2Vendor pre-sale1 rating
- 8.2Vendor post-sale1 rating
Reviews
(1-25 of 71)Looking for a solution to manage your forms, documents, and training? Here it is - PowerDMS
- Forms Management - always one version that is current. Old version gets archived.
- Policy Development - workflow approval processes built in
- Training - Documentation of courses and required training hours
- Easily search thousands of documents using simple keywords in the "Find Anything" box
- Workflows and the ability to stop and restart an approval workflow.
- Very easy to use program with good functionality.
A versatile document management system
- Document review reminders
- Workflows
- Employee e-signatures for important documents
- Allowing modifications to existing workflows
- I wish the search function would only search the current document, not the left task bar
- No ability to print comment on documents without "editing on desktop"
My agency has never used PowerDMS tests or surveys; unsure of how well they work.
PowerDMS processes
- Allow you to upload documents.
- Allow you to publish training.
- Allow you to capture signatures of policies being review.
- Allow for larger sized video to be embedded.
- Setting up a scheduling system in PowerDMS to allow users to schedule training in a Calendar View.
A Great Document Management System!
- Fully automated policy management system.
- Serves as a central repository for our departmental forms and other frequently used documents.
- Created a paperless accreditation management system.
- Great customer service and support staff!
- Bulk uploading and archiving of documents would be helpful.
- Individualized emails notifying users of specific tasks.
Awesome easy to use software
- Ease of use
- Great support
- Lack of features
Saving Trees One Policy at a Time
- Creating and managing department required training (HIPAA, OSHA, etc).
- Organizing and managing policy documents.
- Streamlines communication between staff and policy review.
- Provides easy access to all documents (including policies, reporting forms, training reports, etc).
- When running a report for a course/test, there is not an option for selecting only those persons who have not started the course. It can filter for those who have completed (whether passed or failed) and those who are pending completion, but, I have not found a way to filter those who were assigned the course/test yet haven't even attempted to start, let alone open, the request.
Great product, but it can always improve!
- PowerDMS makes collaborative policy writing easy. It allows you to have multiple sign-off options which help to ensure that users agree before a policy is fully approved. The notes section allows for changes to be suggested without multiple people accessing the document at a given time.
- Training and Documentation Storage is wonderful inside PowerDMS. The folders feature allows you to sort material and different types of documentation as if you had a copyright in front of you. The different file type uploading option for documents makes it so we can also store videos.
- Accreditation assessments are a breeze with PowerDMS. I love all of the features of the assessment. I am able to schedule task reminders to pop up for standards that are coming due. You can choose a file that you've already uploaded on PowerDMS as a proof and this feature is also very nice.
- PowerDMS does not allow you the ability to reassign a document or policy to an individual without republishing an already signed off document. This makes remedial training very hard and cumbersome because everytime one individual needs to review a policy we have to republish it for the entire department.
- Users cannot receive individual notifications for documents or policies. This is a big issue when it comes to our Personnel Orders which are stored within PowerDMS because people only receive a group notification. If the developers would create this it would make the product much more user-friendly.
- As of right now, PowerDMS is a very functional, but basic software. The lack of customization, outside of website photos and material, is very problematic for end users. If users had a place to store and manage their own records it would be very helpful. As of right now, our training team is storing them under each user's file tab, but the users themselves do not have access. When we are in a situation where we need a person's entire file it makes it difficult to have to go through and print every certificate individually.
PowerDMS, great for everything!
- Provides the ability to capture training.
- Notifications when a document has been updated as well as the ability to compare without having to search.
- The ability to search all agency documents quickly.
- I think Power DMS currently is doing everything right.
PowerDMS is the way to go!
- The search engine find-anything is a lifesaver.
- The certificates/trainings and keeping track of who needs what and when.
- Accreditation and the files that need to be kept. The way proofs are kept with the policy.
- Once a certificate is built the easy of awarding others the same certificate.
- Making users and adding consulting personnel or assessors in to view items.
- It is a lot at first but the coaching you get out weighs the volume.
- Policy management- [Users] sign for, and can take [tests] to prove understanding of policy right in the application. As [the] policy is updated, old versions are retained, so that we not only know what a policy contains, we can track changes and provide information on what a policy was at any given time in the past.
- Training- Users receive notifications when training is due and are guided to complete the training. If the training requires recertification, PowerDMS can be configured to alert the user that re-training is needed, without a supervisor needing to keep track. All documents used in training, including presentations and videos, can be contained in the PowerDMS course, so we can prove not only that an employee was trained, but exactly what curriculum was use din any given training.
- Accreditation Assessment- [Our] accreditation standards manual is uploaded directly into PowerDMS. Proofs are accomplished using the actual policy and procedure, as well as the documents created during the workday. There is absolutely no duplication of effort.
- Communications accountability- Email [can] be read and forgotten. With PowerDMS, a document can be distributed for user signatures, insuring that the user took affirmative action to read and understand the document.
- Due to the immense capability of this product, learning the product can be daunting.
- As with any new system, learning the "language" of PowerDMS is essential. Sometimes they don't call things the same thing you do.
- Good software services are never cheap, and neither is PowerDMS.
PowerDMS for the win!
- Support desk is fantastic!
- Organization
- Listening to requests of customers
- All Staff are helpful
- Course/certificate can get confusing
- Large focus on police work
High Recommended Document Management System and More
- Document management: paperless organization and distribution method
- Paperless tracking
- Training module is a seamless product to streamline internal training needs
- The Developer and Product Innovators are very open to idea to streamline functionality
PowerDMS never disappoints!!!
- PowerDMS provides the user learning tools that make mastering the programs easier.
- PowerDMS has amazing employees that no matter what problem you are having they help come up with solutions.
- PowerDMS listens to their customers and their needs and is constantly making their product better and implementing many of the suggestions from their customers.
- The use and implementation of advanced workflows is difficult to follow even after watching the videos or attending training.
Essential program for law enforcement
We utilize the program for CALEA accreditation purposes as well. We are able to store proofs as they relate to our standards. We can grant access to assessors so they can view our proofs remotely.
We also utilize Power DMS for training purposes. We store training records and certificates through the program. We can publish training courses and have employees sign up for courses through Power DMS. Employees can also submit training requests to their supervisors and up the chain of command. Through training requests, they are able to provide documentation on travel/training costs.
We are also looking at using Power DMS to track equipment and uniforms issued to our employees.
- Policy storage and management
- Storage and access to training files
- Training requests
- Workflows
- Mobile application - training improvements (allow users to submit training requests)
- Mobile application - side by side view of draft and old policies
- Sometimes the application causes headaches through window expansions
PowerDMS in Law Enforcement
PowerDMS is used by the agency for both accreditation purposes, assessment management, and as a document resource center. All policies and procedures are created in PowerDMS which provides a real-time tracking of the approval related activities. Once the document is approved, we track user review and signature for the document. Additionally, we use PowerDMS to provide remote web-based training to staff by incorporating video, PowerPoint presentations, policies, and other documents. The Training module is used to track all training requests, courses, and certificates.
- PowerDMS provides management with a real-time tracking of policy reviews, approvals, and signatures. This is a great benefit for risk management.
- PowerDMS allows users to incorporate remote, web-based training in a variety of formats including, but not limited to, video, PowerPoint, miscellaneous documents, interactive activities, and tests.
- PowerDMS provides a very robust search engine that is very user-friendly.
- PowerDMS has a mobile application that is available, however, at this time functionality is limited. That being said, the developers are very active in communicating with their customers and are constantly looking to improve all of their services.
- customer service....they listen to their customers and dont just listen but they then act on what the customers say, if you need something there are many ways to reach out to them and all of them are very efficient with a turnaround time of about an hour
- education.....they provide many opportunities to learn about what all of the features of PowerDMS and what they can do for you
- they provide many different functions within their system so that it benefits many different departments within a business
- I would like to be able to customize things a little bit more
PowerDMS Review
- Their support staff is awesome.
- Their product is easy to use.
- The training on how to use their program is extremely helpful and I would recommend it to everyone who is a first time user.
- The workflow process can be improved a bit but we do not use it very much for accreditation.
- We also use Lexipol and with them merging it might make things easier for our policy and accreditation to work better together.
PowerDMS and Illinois Accreditation
- Avoids paper files and costs associated with printing, shipping, and storing files.
- Quickly and efficiently organizes accreditation files.
- Allows for remote file review by assessors.
- Not a PowerDMS problem, but training officers to use new software is problematic when the agency can barely afford to keep up with training mandates.
- PowerDMS does offer a robust help community to help solve this issue though.
PowerDMS is a game-changer
- Storage and maintenance of documents. Being able to create an order that has an audit trail of when it was created, input in the creation of the document, and setting due dates and reminders.
- Training needs/certificates for ongoing courses that need to be done annually or quarterly.
- No cons so far!
Prime Accreditation Management Software
- PowerDMS has outstanding customer service. The success community, webinars, training information sheets, and customer service representatives are top of exceptional quality.
- The system is fairly easy to navigate and intuitive. There are not a whole lot of complex codes to do what is needed.
- The ability to update forms and documents while maintaining copies of what was changed is helpful when determining when and what changes have been made in regards to agency accreditation compliance.
- One of the biggest issues associated with using PowerDMS is that its security allows for certain roles. However, it is sometimes confusing to determine which role you are viewing.
- In setting up roles a person has to be set up using multiple roles and know how to navigate from one role to another to view documents and assign tasks.
- The ability to highlight small sections in PDF'S would be nice. The system allows the highlights in HTML to be word by word but in PDF'S you sometimes have to highlight more than you want because of the way the system drags the highlights.
Great product
- Storing large amounts of documents.
- Tracking changes to documents and allowing you to compare various versions.
- Not 508 compliant--this is a must!
- Is frequently updated with new features and bug fixes
- Has an easy to use UI to navigate
- Makes Document Management a breeze via search and upload
- Had issues with support in the past but not recently
- We can't migrate an in house program to PowerDMS yet but are confident that the requirements we need will be met in the future
- Document Storage: PowerDMS store all types of documents in any format and allows the administrator to keep track of who receives the documents.
- Security: PowerDMS security features ensure that documents do not fall into the wrong hands, which is critical in a law enforcement environment.
- Courses: PowerDMS allows training officers to create courses to push out to their agency, thus freeing up more time for practical "hands-on" training.
- As a program manager, it would be nice to allow me to share more with my Accreditation Managers.
- Would like an easier way to create courses and certificates.
- Combine the course and certificate feature so that you do no t need to create a certificate for a PowerDMS course, only outside courses.
Easy to use and effective
- PowerDMS helps with record retention. I no longer need to worry about where copies of things are in order to be compliant with our policies, because I know everything is safe in PowerDMS.
- PowerDMS is extremely helpful with training. I've created courses for employees to take, and it automatically scores them and rewards them their certificate with the expiration date, so I don't have to remember all of this myself anymore.
- PowerDMS is also great for approval workflows. Before I would have to email or manually walk a document over to someone, and then call them to remind them all the time that I need it approved. Now, they get the notification in their email and can get it done ASAP.
- Sometimes there are glitches. Sometimes I will create a user and then that user will not show up when I search for them.
- Adding a user to a course seems time-consuming. I have to click more buttons to get to that point than I'd like. Then, I have to "activate" it for them in order for them to easily access their to-do list. It's a lot.
Great Program!
- User friendly. Very easy to navigate, and because it already has so many users it is very easy to search and find the answer from another user on how to do certain functions.
- Always improving. New updated features are always being added.
- Useful in many aspects of work.
- There should be more options on how to run reports. Maybe needs more specific search fields. You can run reports based off of keywords found in documents and such, but it would be nice to be able to run a quick report based off of the workflows started. Also, it would be helpful to run the report to see which workflows are active or non-active, and how much each work flow is used and how effective it is.